Your account & privacy

Request account deletion

You can request deletion of your Shuvmarg account and associated personal data without signing in. Signing out or uninstalling the app does not delete your account.

Send a request to support

  1. Email support@shuvmarg.com with the subject “Shuvmarg account deletion request”.
  2. Identify the registered phone number or email associated with the account. Do not include passwords, OTPs, payment credentials or identity-document photographs.
  3. Support will verify account ownership through a proportionate process and explain the data affected and any records that need to remain.

Opening the email link only prepares a message; send it to make your request. If you cannot use email, call +977 9803643115. Support hours are 06:00–23:00 daily, Nepal time.

Bookings, balances and retained records

Tell support about upcoming paid journeys, pending payments or refunds, and unused SM Money. Requesting closure does not itself cancel paid tickets or remove refund rights. Support will explain the balance treatment and obtain confirmation before cancelling promotional rewards.

Nonessential profile data is the subject of your deletion request. Necessary booking, payment, refund, tax and specific dispute records may need to be retained with restricted access. Ask support which records remain and when they will be removed. We do not claim that signing out, account deactivation or submitting a request instantly erases those records.

The retention and deletion schedule is set out in our Privacy Policy. Support will confirm the applicable handling and timing for your request.